{"id":201,"date":"2019-01-03T00:05:40","date_gmt":"2019-01-03T08:05:40","guid":{"rendered":"https:\/\/benlobaugh.com\/?p=201"},"modified":"2018-12-30T18:12:38","modified_gmt":"2018-12-31T02:12:38","slug":"friction-is-a-growth-point","status":"publish","type":"post","link":"https:\/\/benlobaugh.com\/friction-is-a-growth-point\/","title":{"rendered":"Friction is a Growth Point"},"content":{"rendered":"

“A gem cannot be polished without friction, nor a man perfected without trials.”<\/p><\/blockquote>\n

– Lucius Annaeus Seneca<\/p>\n

About a year ago a friend came to me with a problem common to many businesses, high employee turnover. Concerned about the impact of turnover rates on his company, he sat down and ran some numbers. He quickly realized that turnover was eating significantly into the company’s profit margin.<\/p>\n

As we discussed his situation we realized there were some processes that made it difficult for employees to do their jobs smoothly and several employees that were making the lives of team members difficult.<\/p>\n

We had found points of friction inside his company.
\nThe good news is friction does not indicate failure- friction indicates a point of growth. Growth is fun and exciting!<\/p>\n

Over the months we have worked to create new processes that eliminated employee frustration, and removed employees who refused to be team players. Morale improved, production went up; instead of turnover, his business has experienced additional job creation.<\/p>\n

These following five steps apply to any business looking to alleviate friction. I even use them in my personal life to enhance my marriage and friendships.<\/p>\n